Buyer claims item not received, how to proceed? To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. Hi everyone, I apologize for my lack of knowledge on this, I need some help. Share. They still denied my One week later she complained about not receiving the item. PayPal, which protects buyers when items are mis-sold, failed to answer why it has not amended the policy to deter such scams, but it did contest the chargeback. This is not what users can do to make you have to write an email telling him aa PP is paypal problem and the reason for changing the Item Not Received If Not … AP123 2020-12-10 20:09:22 UTC #1. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. ? So you just have to find a good excuse, and respond that you will ship the item the next day if the buyer end the dispute on PayPal. even though i put my policy, it doesn't mayyer. Buyer claims item not received and wants a refund 9 months later The item is not even viewable on ebay anymore, they sent me item/order number in an ebay message and no feedback can be left. Online Services: Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received; If this is your first visit please consider registering so that you can post. One week later she complained about not receiving the item. I offered free 1st class postage but also offered special/recorded at additional cost. Resolve an item not received request. Politely respond to buyer on 14th May & advise to check with local sorting office, if record still not received after 21 days then I would be happy to sort something out with the buyer. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. Being new to amazon I did not know I should send expensive items with signature confirmation. (From Singapore) I paid 15 dollars alone for shipping and handling; the seller responds to my message saying that it is not his fault because "the Buyer did not OPT for registered mail so the seller is not responsible for the item gone missing." The buyer says they haven't received their item As long as the transaction was made using the ' BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. Shipping with Signature Confirmation will protect you in an Item Not Received case, provided you ship to the address on the PayPal transaction details page and the tracking shows as delivered or a signature is captured. Feb. 26, 2008 PayPal Case does not meet filing guidelines Feb. 26, 2008 PayPal Email sent to seller Feb. 26, 2008 Buyer Complaint Case filed WTH does this mean?? ... PayPal may find in favour of the Payment Recipient even if the buyer claims to have not received the purchase. So if I buy a designer pair of jeans, and I get a fake pair. Selling on Amazon. To me, that's an unreasonable time to claim. I have a problem with a buyer. I sold an item to an international buyer. It's up to the seller to then claim their loss from the Royal Mail. PayPal Dispute or Claim – What You Need To Know. PayPal, like any other online payment system, has policies which will work against sellers if they do not take the necessary steps to ensure that they deliver and can prove this. i state sold as-is and no warranty, and untested. Select More actions beside your item and then I didn't receive it. wash. constantvelocitty 2009-12-21 18:33:27 UTC #1. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! The items I am … maybe paypal takes different types of products into consideration when deciding who should win the not as described claim, because i never win that battle. Yes but the seller has not got evidence that the item was delivered, just that it was posted. But do not try to open a new case if any amendment is the subject of the case already open. Results 1 to 4 of 4 Paypal Chargeback Based On Buyer's Claim That Goods Were Not Received. Was my claim denied because it was after the 45 day window in which you are supposed to file a dispute with paypal? What is the procedure for responding to 'Item not Received' Buyer PayPal Claim (E-mail delivery) E-junkie Discussions. Got this from ebay message boards: Buyers have 45 days to open an Item Not As Described or an Item Not Received case with PayPal. Therefore, we are unable to reverse this transaction or issue a refund." Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. If the seller has provided valid Proof of Shipment in relation to an Item Not Received claim, you may not be eligible and we recommend that you obtain postage insurance to avoid misdirected postage. I sell coupon codes delivered by e-mail. (The item is from Singapore) The seller says that I did not opt for registered mail so the lost item is not his responsibility. I had a buyer just submit a PayPal claim, item not received and they're requesting a full refund. Or I receive a fake "whatever", they will not honor a refund? He filed for a refund which eBay gave him which was taken out of my paypal account. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. Item Not Received disputes occur when a buyer purchases an item, but claims it was never received. Hi, I've been waiting for over a month to receive an item, so I opened a dispute. provided. Buyer rejected the idea that the parcel had been delivered to them so I called AP and they gave me the recipients name of signature, relayed that back to the buyer who claimed not knowing anyone of that name and requested from me a refund of the purchase price on the basis of a misdelivery taking place otherwise they would lodge a item not received claim with Paypal. After some time the buyer will open a dispute on PayPal to have not received the item, there you will shortly receive a buyer’s message through PayPal to claim a refund of money. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! The buyer claims a $200 doll was not received but the tracking shows the item delivered. I get that eBay & Amazon have their own rules but I wondered if legally there was a time limit they must claim within. I just lost out on a claim on a product that was clearly not as advertised. Sellers are of course advised that it is best to send everything tracked. If the transaction at hand meets PayPal’s requirements, they’ll help keep your merchant PayPal … respond. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages - opens in new window or tab. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Transactions sent using PayPal's friends and family option and guest checkout payments are also not eligible for Buyer Protection. Additional details: Paypal said the following: "It does not apply to complaints about the attributes or quality of goods received. Start an INR (item not received) claim. I bought something (not too expensive) on ebay a few weeks back, seller says he has sent it but it's never been received, I lodged a item not received thing and it's been 3 days and the seller hasn't replied to anything. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). So I told her about the tracking info and she claims she did not receive the item and she wants a refund! list. I shipped an item and purchased tracking. I have a problem with a buyer. I informed ebay the item was shipped and I have the receipt for USPS to prove it. So I told her about the tracking info and she claims she did not receive the item and she wants a refund! If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Sellers are responsible for getting the item to the buyer. Today receive notification from Paypal "Item Not Received Dispute" over £4.00 transaction (incl of P&P). One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. transaction. If he does, already won. I sold an item on 4/4/10, posted 6/4/10 the same day buyer paid. In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. What is PayPal going to do? If possible, I have done. I shipped an item and purchased tracking. But can the buyer still open a dispute or get a chargeback on Paypal? The buyer filed an item not received claim. PayPal will require the seller to prove DELIVERY (not postage), which they cannot do, so you will win and you will get your refund. Even though I didn't explicitly tell him to send it in registered mail, I paid 15 dollars for shipping alone (for something that weighs less than 7 ounce). To be eligible for coverage, a transaction must meet a number of basic requirements, as well as conditions for the specific type of claim. Hi everyone, I purchased shipping through Amazon for this order. Both eBay and PayPal show the same address, item delivered 9/11/20 and they file the claim 9/14/20. Never received item/Paypal dispute. Hi. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. In one case, it was 2 business days after it was posted and going to outback NSW. Without tracking, the buyer may receive the item and claim that they have not set eyes on the package. How should I proceed? I opened up a PayPal dispute after not having received an item I bought for nearly a month and a half. Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. I don't understand PayPal's stance on this. Now, when the claim was "under review" by PayPal, the item has been delivered. added. In the past week I have had 2 buyers claim an item is not received and requesting a refund. 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